Anti-scam
Refund Policy
Last updated: 30 September 2026
Quick summary
Free cancellation up to 24 hours before start time — if you already paid, we refund that amount. Weather or operator cancellations are a full refund or a free reschedule. No-shows are not refunded.
1. When we refund
- You cancel in writing at least 24 hours before the confirmed start time (Bali / WITA).
- We cancel or significantly change the activity for weather, river safety, guide illness, or venue closure and you do not want a new date.
- You inquired only — if no deposit or payment was taken, there is nothing to refund. We release the hold.
2. When we do not refund
- Cancellations inside 24 hours, unless we agree a goodwill exception.
- No-shows — not arriving at the agreed pickup or meeting point without prior notice.
Full booking-change rules (reschedule windows, combos, partner segments) live on the Cancellation Policy.
3. How the money comes back
Refunds go through the same channel you used. Processing time is outside our control. We confirm the refund in the same WhatsApp or email thread.
4. How to request a refund
Write us with your name, activity, date, and invoice number:
- WhatsApp: +62 817 7572 3663
- Email: sekarprivatebaliactivity@gmail.com
Related: Anti-scam · Payment Policy · Privacy Policy