Legal
Privacy Policy
Last updated: 3 September 2026
1. Who we are
Sekar Bali Activity (“we”, “us”, or “our”) operates sekarbaliactivity.com. We offer adventure experiences based in Pejeng, Ubud, Bali — including ATV rides, whitewater rafting, canyon tubing, village cycling, and private transfers.
2. Information we collect
We only collect information needed to respond to inquiries and fulfill bookings. This may include:
- Name and preferred contact details (phone, WhatsApp, or email)
- Booking details (activity, date, guest counts, ages, hotel or pickup location)
- Messages you send via our website forms, WhatsApp, email, or social media
- Basic technical data such as browser type, device, and pages visited (via standard server or analytics logs, if enabled)
We do not require payment card details through the website. Booking confirmation and payment arrangements are handled directly with our team (typically via WhatsApp).
3. How we use your information
- Confirm availability and complete your booking
- Arrange hotel pickup, meeting points, and itinerary details
- Send confirmations, reminders, and practical trip information
- Respond to questions and provide customer support
- Improve our website, services, and safety practices
- Comply with applicable Indonesian laws and safety requirements
4. Sharing of information
We do not sell your personal information. We may share limited details only when necessary to deliver your experience, for example with:
- Trusted local activity partners or venues (e.g. ATV arena operators)
- Drivers or transfer providers arranging pickup
- Service providers who help us operate the website or communications tools
- Authorities when required by law
5. WhatsApp and messaging apps
When you book or inquire via WhatsApp, your messages are also processed under WhatsApp’s own privacy terms (Meta Platforms). We use those conversations only to confirm and manage your booking or answer your questions.
6. Cookies and analytics
Our site may use essential cookies for basic functionality and, if configured, analytics tools to understand how visitors use the site. You can control cookies through your browser settings. Disabling cookies may affect some site features.
7. Data retention and security
We keep booking-related information only as long as needed for operations, customer support, safety records, and legal obligations. We take reasonable technical and organizational steps to protect your data, but no online transmission is completely risk-free.
8. Your choices
You may contact us to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate details
- Request deletion of information that is no longer needed for a booking
- Opt out of non-essential marketing messages (if any are sent)
9. Children
Our services may include family-friendly activities. Bookings involving children should be made by a parent or guardian. We do not knowingly collect personal information from children for marketing purposes.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website after updates means you accept the revised policy.
11. Contact
For privacy questions or requests, contact Sekar Bali Activity:
- Email: sekarprivatebaliactivity@gmail.com
- WhatsApp: +62 817 7572 3663
- Location: Pejeng, Ubud, Bali, Indonesia
See also our Cancellation Policy.
